AdLids Media Cancellation and Refund Policy

We strive to provide the highest quality advertising services to our clients and we understand that there may be instances where you need to cancel or modify your order. This policy outlines the terms and conditions for cancellations and refunds, per the Australian Competition and Consumer Commission (ACCC) laws, legislation, and requirements.

Timeframes of Production and Development Process

1. Order Submission and Confirmation
   • Once an order is submitted to AdLids Media, you will receive an email confirming that your order has been received. This marks the beginning of our production and development process.
2. Order Review and Approval
   • After receiving your order, we will review the details and reach out to you if any additional information or clarification is needed. Once approved, the order moves to the next stage.
3. Design and Proofing
   • Our design team will create a proof of your advertisement. This proof will be sent to you for approval. Any revisions or changes must be communicated at this stage.
4. Production Commencement
   • Upon approval of the final design proof, the order will be placed into production. This involves the manufacturing of the coffee cup lids with your advertisement.
5. Order Completion and Shipping
   • Once production is complete, the order will be packaged and shipped to the specified address. You will receive a notification email with tracking information.

Cancellation and Refund Policies

We offer the following cancellation and refund options based on the stages of our production process:

1. 80% Refund
   • If you cancel your order within 2 days of submitting it to AdLids Media and receiving the confirmation email, you are eligible for an 80% refund. This period allows us to cover initial administrative and processing costs.
   • To cancel within this period, please contact our customer service team at:
   • Email: hello@adlids.agency
   • Phone: (07) 3556 6968
2. 50% Refund
   • If you cancel your order after the initial 2-day period but before the order is placed into production, you are eligible for a 50% refund. This stage accounts for the design and proofing costs incurred.
   • To cancel during this period, please notify us immediately at Email: hello@adlids.agency or call us at Phone: (07) 3556 6968
   • . You will receive a confirmation email acknowledging the cancellation.
3. No Refund
   • Once your order has been placed into production, no refunds will be issued. The production process involves significant costs that are non-recoverable. We will notify you via email once your order has entered production.
   • Please ensure all approvals and changes are finalised before this stage to avoid any inconvenience.

Compliance with ACCC Regulations

AdLids Media adheres to all ACCC regulations concerning consumer rights and guarantees. If you believe there has been an error or oversight on our part, please contact our customer service team to discuss your concerns. We are committed to ensuring your satisfaction and will work to resolve any issues promptly.

Contact Us

If you have any questions or need further assistance regarding our cancellation and refund policy, please feel free to contact us:

• Email: hello@adlids.agency
• Phone: (07) 3556 6968

Thank you for choosing AdLids Media for your advertising needs. We value your business and are dedicated to providing exceptional service.